Job Detail - Senior Accounts Receivable & Collections Coordinator (Hybrid)

About Us:
Elevate K-12 is on a mission to ensure every student receives a high-quality education, regardless of zip code. We are changing the way classrooms work by creating a brand-new category of LIVE, virtual classroom instruction that gives students access to exceptional, certified, live teachers through our two-sided network. Our teachers are securely streamed in from across the country into thousands of classrooms, providing instruction that would otherwise be unavailable in many districts across the U.S. Our goal is to enable high-quality, live teaching for every learner in the U.S., from kindergarten through their first jobs, so they can identify and pursue their unique passions in life. We are the new way to the classroom!

Elevate K-12 is a series-C funded (led by General Catalyst), high-growth, EdTech company enjoying strong business momentum. We are growing rapidly within a $72B+ TAM and have a first mover/first-scaler advantage. We are working to become an iconic EdTech brand in live teaching, uplifting the lives of millions of students and creating unique job opportunities for teachers in this new, innovative category of education.

The Role:

We are seeking a dedicated and experienced Senior Accounts Receivable & Collection Coordinator to join our accounting team at our Chicago office. An essential element of this role will include building effective customer relationships and collaborating with internal and external business partners to maximize collection efforts. As the company is growing rapidly, this individual must embrace change and be willing to work as a change agent to continually improve the collection processes. Other responsibilities include dispute management, research, resolution of unapplied cash/open credits, supporting the month end close and year-end audit. This candidate must be high energy; conduct themselves in a professional manner. Must possess excellent verbal and written communication skills.

In this role, you would be responsible for overseeing the collection process, ensuring timely receipt and processing of payments, delivering status reports to management and sales organization and maintaining positive relationships with our clients.

What you will do:

Posting cash receipts accurately and efficiently to customer accounts.
Managing collection efforts, including contacting customers via phone, email, and mail to resolve outstanding balances.
Analyzing delinquent accounts and work closely with the Sales Team and other departments to resolve/research.
Collaborating with sales, customer service, and other departments to resolve customer disputes and discrepancies.
Monitoring accounts receivable aging reports and taking appropriate actions to reduce outstanding balances.
Providing regular updates and reports to management and sales organization on collection activities and accounts receivable status.
Keep customer accounts updated by recording information, communication, and collection efforts in Netsuite.
Maintaining compliance with company policies and procedures, as well as state and federal regulations.
Responsible for A/R reconciliation, identifying and tagging disputed items within the project tracker. Tracking and ensuring timely clearing of these disputed items is required. Support the controller in conducting monthly meetings with the management leadership to drive dispute resolution of required tasks to be executed.
Support in preparation of schedules for the independent auditors’ performance of year-end audit.
Performs other miscellaneous accounting job-related duties as assigned.

Qualifications:

Bachelor's degree in Accounting, Business Administration, or related field preferred.
At least 5 years of experience in accounts receivable and collections, with a focus on business-to-business collections.
Strong understanding of accounting principles and practices related to accounts receivable and collections.
Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
Proven track record of meeting collection targets and reducing delinquency rates.
Ability to work independently and prioritize tasks in a fast-paced environment.
Microsoft Office experience with strong knowledge of Excel.
Team player, positive attitude and result focused on achieving the department goals/initiatives.
Flexible/Adaptable to change and work cross functional within department.
Familiarity with collecting from school districts or local governmental entities is a plus.
Certification in credit and collections (e.g., NACM Credit Business Associate) is desirable but not required.
Netsuite experience is preferred but not required.

What we offer:

An amazing team of “Elevaters” with a strong, inclusive, and diverse work culture
Competitive compensation
Unlimited PTO (Paid Time Off) & 12 company paid holidays
Employee Assistance Program
Professional Learning Programs
Benefits – Medical, Dental, Vision, 401K and more
Phone stipend
Chicago office gym & roof top space
Commuter benefits

We are an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, color, religion, gender (including gender identity, gender expression, change of sex, and transgender status), sexual orientation, national origin, ancestry, age, military or veteran status, physical or mental disability, medical condition, pregnancy, marital status, genetic information, or any other

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