Capitalized terms not defined in this Definitions section below shall have the meaning set forth by applicable law when a citation is present.
“Agreement” means the underlying Service Agreement and related agreements between Elevate and the School.
“Services” means Elevate’s live streaming educational instruction services as provided to Schools, which include, but are not limited to providing virtual student instruction, feedback, and K-12 educational content.
“School” means the local education institution, school, or school district that has purchased and is using Services pursuant to an Agreement with Elevate.
“Student Data” means the personally identifiable information Elevate receives regarding a student of a School.
“User” means an authenticated user of Elevate’s applications, products, websites, and services.
Student Data Collected:
Elevate receives Student Data from Schools and Users in order to provide Services under its Agreement with the School. Elevate receives personally identifiable information such as a student’s first and last name, through information provided by the User.
Elevate collects Student Data and User personally identifiable information from the School.
Student Data we collect and store from the School includes, but is not limited to the student’s and or User’s:
- First and last name
- Grade level (for example: sixth grade, seventh grade, etc.)
- User-generated content
User Information Collected:
Users provide us with information through the Services. This information may include, but is not limited to, personal information such as your first and last name, User login credentials, email address, phone number, profile picture, address, school district affiliation, and any other information necessary to provide Services.
Cookies and Internet Tags:
We may collect and process information, such as anonymous usage statistics, by using “cookies,” server logs, and other similar technology as you use the Service in order to help us improve the Services and to compile aggregate statistics about the use of Services for internal purposes. Cookies enable you to sign in to the Service and access your stored preferences and settings. If you choose to block this function, it may impair required functionality and therefore your use of the Services.
User Support. We may collect Student Data and personally identifiable information when Users communicate with User support services.
By using the Service, you are authorizing us to gather, parse, and retain data related to the provision of the Service.
Internal and Service-Related Usage. We use information, including Student Data, for internal and service-related purposes and may provide it to third parties to allow us to facilitate the Service. We may use and retain data we collect to provide and improve our services.
Aggregate Data. We may anonymize and aggregate data collected pursuant to the Agreement and use it for the purposes of providing Services under the Agreement and to improve our Services.
We Use Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of the Service. We may share information, including Student Data, with our third-party transportation providers as necessary to provide the Service. If we transfer personal information to a third party, we will take reasonable and appropriate steps to ensure that the third party collects, processes and discloses personal information only for limited and specified purposes in order to provide Services under the Agreement.
No Marketing or Ownership of Student Data and User Data. We will never: 1) rent or sell any Student Data or User personally identifiable information to third parties; 2) share Student Data or User personally identifiable information with third parties for the purpose of targeted advertising; 3) use Student Data or User personally identifiable information for marketing purposes; 4) claim ownership of Student Data or User personally identifiable information.
As Required by Law and Similar Disclosures. We may access, preserve, and disclose Student Data if we believe doing so is required or permitted by law or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena or to meet national security requirements; respond to your requests; or protect yours’, ours’ or others’ rights, property, or safety.
Security of Student Data
Elevate stores and processes Student Data in accordance with industry standards and applicable law. In this regard, Elevate ensures Student Data is protected from unauthorized access, use, and disclosure. In the event that Elevate learns that the security of Student Data has been compromised, Elevate will notify you pursuant to the terms of the Agreement and as required by applicable law. Elevate will attempt to notify you as promptly as possible under the circumstances of any security breach affecting Student Data that Elevate believes may pose a material risk of harm.
If Elevate receives notice from a School to delete or destroy Student Data, we will take steps to make sure that the deletion of Student Data complies with FERPA standards.
To protect Student Data, Elevate maintains an information security program that implements appropriate physical, administrative, and technical safeguards. Elevate conducts risk assessments of its information security program and remediates potential security vulnerabilities if identified.
Our Services comply with all applicable provisions of the Children’s Online Privacy Protection Act (COPPA) (15 U.S.C. 6501 et seq.). To the extent COPPA applies to the information we collect, we process such information for educational purposes only, at the direction of the partnering School and on the basis of educational institutional consent.
The Services we provide to our Customers comply with all applicable provisions of the California Consumer Protection Act (CCPA) (§1798.100 et seq.) The information we collect is solely for the delivery of our Services and is not sold to any third parties. It is our objective to ensure any personally identifiable information we have about our customers is accurate and necessary to provide our Services.
To the extent CCPA applies to information we collect about individual California consumers, it is your right under CCPA to, access, rectify, object to, request erasure, export or choose how we process any personally identifiable information collected for the delivery of our services at any time. If you are a student or parent of a student at an educational institution using our products and wish to exercise any of these rights, please direct any requests to the appropriate representative at your educational institution. For any other Customers to whom we have sold our products to directly (not an educational institution), you can exercise your rights to pose questions, comments, or concerns by emailing [email protected].